Shipping & Delivery Policy

HROX Dispatchers does not ship physical products. Our services are delivered through phone, email, messaging, digital documents, dispatch systems, and direct communication with carriers and load contacts.

Dispatch support begins according to the agreed onboarding timeline, carrier readiness, document availability, and service arrangement. Load coordination timelines depend on market conditions, carrier location, equipment type, broker response, and driver availability.

Rate confirmations, bills of lading, proofs of delivery, and other dispatch-related documents may be exchanged digitally through email, messaging applications, or approved dispatch channels.

Support availability follows posted business hours and any active dispatch coverage agreed with the carrier. Urgent active-load issues are handled with priority whenever possible.